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Description:Announcements New online license management with My Account Issues on MacOS Big Sur InterProScan plugin not currently working Important information for Geneious Prime users working from home during the COVID-19 outbreak
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Submit a request Sign in How can we help? Knowledge Base Common questions & answers Getting Started Quick start video for new users Tutorials Download step by step tutorials with data User Manual The latest manual – online & searchable Coronavirus Resources For researchers working on SARS-CoV-2 Plugin Development Forum Post questions to other users Contact Support Submit a request to our application scientists Announcements Issues on MacOS Big Sur - 15th January 2021 Issues with downloading BLAST search results from PDB - December 2020 Important information for Prime users working from home during the COVID-19 outbreak MacOS Prime 2020 error: "Something is wrong with your FLEXnet install" Mac Users: Running / Prime on macOS 10.15 Catalina Windows Users: Prime 2020 and above will not support 32-bit Windows See all 15 articles Knowledge Base Installing Prime Supported Operating Systems Minimum system requirements for running Prime Is Prime compatible with macOS 11.0 Big Sur? Is Prime compatible with Apple M1 chips? Does Prime run on Ubuntu 18.04 LTS? How do I update to the latest version of Prime? See all 20 articles General Where can I find the manual for Prime? How do I cite or Prime in a paper? Where can I find tutorials for Prime? Where are the release notes for ? Has Prime been validated? Does it comply with the FDA regulation 21 CFR Part 11? Does Oracle's recent changes to the Java licensing model affect commercial usage of solutions? See all 10 articles databases Where is my Prime database stored? How do I change where my Prime database is stored? How do I back up the local database? How can I access my database from different computers? Can I store my database on an external drive or a network drive? How do I backup my Shared Database or Server Database? See all 20 articles Licensing How does a Prime subscription plan work? How do I renew my subscription plan? What happens when my subscription expires? Whats the difference between a Personal license, a Group license, and a Floating License? What’s the best licensing package for my lab? Am I eligible for student pricing? See all 22 articles Floating License Manager What is the Floating License Manager? How do I upgrade to a new version of the Floating License Manager? Floating License Manager download links and installation instructions How do I move my Floating License manager (FLM)? How do I activate a new FLEXnet Floating License on the Floating License Manager? I can’t connect to the Floating license manager (License server) Performance and Memory Issues Prime is slow or frequently runs out of memory How do I allocate more RAM to Prime? How can I see how much memory Prime is using? Why can’t I allocate more than 1 GB of RAM to Prime? Why does Prime appear to be using lots of memory when I’m not running any analyses? Why does Prime appear to not be using any memory when I’m running a large phylogenetic analysis? See all 7 articles Prime functionality - General How to search and filter in Prime How do I edit the colors of my heat map annotation track? Shortcut keys for sequence navigation and editing How do I add custom metadata fields to my sequence? Can Prime handle RNA-Seq data? How do I script or automate Prime? See all 21 articles Importing and Exporting Data How do I get my Vector NTI data into Prime? How do I import metadata from a spreadsheet onto existing documents? How do I export my sequence or alignment as formatted text? [Updated for Prime 2019.2] How do I export publication-quality images? vs GenBank: Nomenclature and exporting of Prime files in GenBank format What data file types can be imported? See all 11 articles Alignment and Assembly Best practice for preprocessing NGS reads in Prime How do I assemble F and R pairs of Sanger sequences? Assembly of SARS-CoV-2 genomes from tiled amplicon Illumina sequencing using Prime What are the hardware requirements for assembly of NGS data using the de novo Assembler? Can Prime assemble PacBio or Minion data? Can I perform a hybrid assembly with Illumina and PacBio/MinION data? See all 23 articles Phylogenetics How to build a phylogenetic tree in Prime Which maximum likelihood tree builder should I use? How to display bootstrap percentages on a phylogenetic tree Does the PAUP* plugin work with the new alpha version? Does it matter whether I assign tree metadata to branches or to nodes? NCBI and BLAST How to use an NCBI API key for NCBI Search & Blast How can I BLAST against my own sequences or a database that isn’t part of NCBI? How can I BLAST to a local copy of preformatted NCBI databases? I can't connect to NCBI BLAST and/or download from NCBI databases Error Search failed - NCBI received too many requests from your IP How to export BLAST results in csv format See all 16 articles Primers How to add primers to Prime A quick guide to importing primer sets from TSV/CSV files How do I design degenerate primers based on an alignment? Designing Taqman® and qPCR primers in Prime How do I design cloning primers? Does Prime support inosine? See all 10 articles Microsatellites Getting started with microsatellites in Prime Prime doesn’t recognise my ladder - how do I fix it? Can I use a custom microsatellite ladder? What dyes does Prime recognise? Can I set the ploidy of the data? Prime prompts me to remove a bad (250bp) peak? See all 13 articles Cloning How do I set the off-target database for CRISPR? How do I create a custom enzyme set? How do I import a custom codon usage table? How do I find non-cutting restriction enzymes? How do I annotate promoters, antibiotic resistance sites and other features onto my plasmid? Why can’t Prime find my restriction enzyme lists? See all 7 articles Error Messages What should I do if Prime crashes or behaves strangely? License Activation error: Activation library initialization failed Downloaded command line tools fail on macOS with "can't be opened because its integrity cannot be verified" When I search online databases I get an error saying “Please check your connection settings” Operations Table errors “Failed to load document contents” errors See all 8 articles Linux Which Linux configurations are supported? How do I run the Phobos plugin in Linux? Some functionality in R10 and earlier (e.g. Primer design, RAxML, EMBOSS tools) doesn't work under 64-bit Linux. The web links inside Prime don’t work under Linux Plugin Development What kinds of programs can be wrapped by the Wrapper Plugin Creator? Can other programs read or write data directly to/from Prime or the Shared Database? What is the best way to integrate with a LIMS or inventory system? Features at a Glance NGS Pre-Processing and Analysis Data Management and Collaboration Mapping and De Novo Assembly Sequence Alignment Searching and BLAST Sequence Analysis See all 11 articles Purchasing What is the price of Prime? Will I get an invoice? Can I purchase a student license under my name (PI) for my student? Will my credit card be charged again after the subscription ends? How do I know if I have I filled out the purchasing form correctly? How is the license key sent? See all 13 articles...
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